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Our call forwarding IVR (Interactive Voice Response) menu system integrates with your 1300 number or 1800 number to provide a professional greeting and menu for automated reception and call forwarding.
This is an example of an automated telephone answering/reception system (please turn on your computer sound).
A short and well structured IVR menu system can actually reduce the time it takes for your callers to be connected to the appropriate person.
An IVR phone answering solution can help to make your business sound more professional, at the same time as reducing the cost of simple, repetitive call transfer tasks.
We can configure your 1300 number or 1800 number to route (redirect) to our IVR system where callers can be forwarded to the appropriate staff member or department:
Example: "Thank you for calling <business name>."
With the press of a number on their telephone keypad, callers are forwarded to a chosen landline phone (or extension), mobile phone, live answering service, or Voice2Email service.
No matter what size your business is, our IVR system is designed to integrate with your 1300 number or 1800 number to make you sound even more professional and help you to promote your products and services.
Destination numbers can be different (for businesses with multiple offices or remote workers) or if you only have one phone number, all IVR numbers pressed can terminate at the same destination number. Your callers never need to know that their sales and support enquiries are being answered by the same person.
The possibilities are only limited by your imagination.
Forward callers to different divisional/department phone numbers in your business.
Forward callers to specific people in your business
Use it to PROMOTE your different products or services
3 separate audio files (.wav) of good quality are usually required for setup.
If you have audio facilities and sound editing software, you can create these yourself. We can also do this for you.
Audio Recording & Editing Services
Hear the difference
WITHOUT background music
WITH background music (produced using sound editing facilities)
|Main Menu (1-5 call forward IVR numbers)||$120||$25|
|Each Additional Sub Menu (1-5 call forward IVR numbers)||$50|
We require one calendar month notice to cancel your service. Monthly fee is in addition to your regular Alltel 13/1300/1800 number costs. Prices shown do not include GST.
Live Answering Service is a licensed seller of Alltel services. Click here to view the Criticial Information Summary (CIS) for this product.
CALL 1300 WE ANSWER (1300 932 679) NOW and tell us what you need.
We will customise an economical and cost-effective Call Forwarding (IVR) solution to suit your individual business requirements.
You'll have your own Call Forwarding IVR Menu in no time!
If you need help or would like more information, CALL us NOW on 1300 WE ANSWER (1300 932 679)