Live Answering Service for Australian Business.

Automated Call Forwarding (IVR) Menus

For Sales, Press 1; For Support, Press 2; ...

Our call forwarding IVR (Interactive Voice Response) menu system integrates with your 1300 number or 1800 number to provide a professional greeting and menu for automated reception and call forwarding.

This is an example of an automated telephone answering/reception system (please turn on your computer sound).

A short and well structured IVR menu system can actually reduce the time it takes for your callers to be connected to the appropriate person.

An IVR phone answering solution can help to make your business sound more professional, at the same time as reducing the cost of simple, repetitive call transfer tasks.

We can configure your 1300 number or 1800 number to route (redirect) to our IVR system where callers can be forwarded to the appropriate staff member or department:

  • Callers to your 1300 or 1800 number hear your customised, recorded business greeting.

    Example: "Thank you for calling <business name>."

  • Callers are then offered various choices that you've configured.

    Examples:

    1. "So you can speak to the best person to help you, please select from the following options: for sales, press 1; for service, press 2; for accounts, press 3; etc."
    2. "To speak to John Brown, please press 1. To speak to accounts department, please press 2, to speak to Sally Smith, please press 3.
    3. "To listen to these options again, please press 9"

With the press of a number on their telephone keypad, callers are forwarded to a chosen landline phone (or extension), mobile phone, live answering service, or Voice2Email service.

No matter what size your business is, our IVR system is designed to integrate with your 1300 number or 1800 number to make you sound even more professional and help you to promote your products and services.

Destination numbers can be different (for businesses with multiple offices or remote workers) or if you only have one phone number, all IVR numbers pressed can terminate at the same destination number. Your callers never need to know that their sales and support enquiries are being answered by the same person.

The possibilities are only limited by your imagination.

Some examples…

Forward callers to different divisional/department phone numbers in your business.

  • For sales, press 1
  • For after-sales service, press 2
  • For accounts department, press 3
  • To speak to an operator, press 0 (Live Answering)

Forward callers to specific people in your business

  • To speak to John Brown, press 1
  • To speak to Mary Smith, press 2
  • To speak to Brian Jones, press 3
  • To speak to an operator, press 0 (Live Answering)

Use it to PROMOTE your different products or services

  • Example 1
  • For information about Product-A, press 1
  • To find out about our Service-A, press 2
  • For help with repairing your machine, press 3
  • To enquire about Service-B, press 4
  • For after-hours emergency service, press 5
  • To speak to an operator, press 0 (Live Answering)
  • Example 2
  • To listen to recorded information about our 'Selling' services, press 1
  • To listen to recorded information about our 'Buying' services, press 2
  • To speak to our Sales Department, press 3
  • To speak to an operator, press 0 (Live Answering)

Audio Requirements

3 separate audio files (.wav) of good quality are usually required for setup.

  1. Your welcome message
  2. Your IVR selection menu
  3. An option to repeat the menu options or connect to an operator (or other default destination)

If you have audio facilities and sound editing software, you can create these yourself. We can also do this for you.

Audio Recording & Editing Services

  • Phone Consultation & Scripting
  • Voice Recording / Editing without background music
  • Voice Recording / Editing WITH background music

Hear the difference

WITHOUT background music

WITH background music (produced using sound editing facilities)

IVR Service Fees

Item Set-up Monthly
Main Menu (1-5 call forward IVR numbers) $120 $25
Each Additional Sub Menu (1-5 call forward IVR numbers) $50

We require one calendar month notice to cancel your service. Monthly fee is in addition to your regular Alltel 13/1300/1800 number costs. Prices shown do not include GST.

Live Answering Service is a licensed seller of Alltel services. Click here to view the Criticial Information Summary (CIS) for this product.

CALL 1300 WE ANSWER (1300 932 679) NOW and tell us what you need.

We will customise an economical and cost-effective Call Forwarding (IVR) solution to suit your individual business requirements.

To get started and apply for your IVR…

  1. Click here to download and complete the application form.
  2. FAX it to us on 1300 799 948.

You'll have your own Call Forwarding IVR Menu in no time!

If you need help or would like more information, CALL us NOW on 1300 WE ANSWER (1300 932 679)

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