Live Answering Service for Australian Business.

Messages 24/7™ Live Answering Service

Get your phones answered 24/7 by a real person starting from just $29 per month!

With our Messages 24/7 service, a virtual receptionist answers calls in your business name, and then takes a message that is forwarded to you immediately via email, SMS and web-based portal.

All virtual receptionist operators are professionally trained and based in Australia. They're never away sick or on vacation, and always present a professional image for your business.

There will always be times when you're not available to answer the phone: especially if you're a sole trader. Messages 24/7 is the better alternative than having your customers hang up when they hear voicemail or an answering machine.

Unanswered Calls = LOST BUSINESS

Messages 24/7

Messages 24/7 Live Phone Answering: Standard Script

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most business requirements.

“Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?”
“Good morning, may I speak to John?”
“I'm sorry but he is unavailable at the moment. Can I ask him to return your call as soon as possible?”
“Yes, thanks, that would be great.”

Our live answering operator then asks for the caller's name and contact number, and if volunteered, will also take a brief description of the enquiry.

Messages are sent to you immediately via SMS and email and also posted online to your customer portal.

You can configure your home phone, office phone, mobile phone, 1300 number or 1800 number to redirect to your Live Answering Operator 24/7 OR on "busy" OR on "no answer" or any other time you choose.

Your 1300 numbers and 1800 numbers can also be configured to automatically redirect to your Live Phone Answering service at specified times (e.g. outside of regular office hours).

Messages 24/7™ Pricing Plans

Plan Monthly Account Fee Number of Calls
Message SMS
Message Email
Each Excess Call
LA29 $29 20 YES YES $1.50
LA39 $39 30 YES YES $1.40
LA49 $49 40 YES YES $1.30
LA79 $79 70 YES YES $1.25
LA99 $99 90 YES YES $1.20

Things you should know about our Live Phone Answering : Setup is $25. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: $87+GST. Additional fee may apply for setup of non-standard scripts. Message SMS sent to more than one recipient incur an additional fee.

Live Answering Service is a licensed seller of Alltel services. Click here to view the Criticial Information Summary (CIS) for this product.

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