Live Answering Service for Australian Business.

Reception Connect™ Live Answering Service

The closest thing to having your own receptionist! Calls are answered in your business name, and then connected through to you (or a message taken if you're not available).

Reception Connect provides the added benefit that you can talk for as long as you like. All live answering calls you receive through Reception Connect are UNTIMED! This includes calls connected to you via your landline or mobile phone.

Our professionally-trained, Australia-based virtual receptionist operators are there 24/7 to answer calls in your business name. They can connect incoming calls to

  • you
  • a member of your team
  • a department in your business

If the person or department is not available to take the call, our receptionist takes a message, which is then immediately forwarded to the appropriate person or department via SMS, email, and web-based customer portal.

Reception Connect is just like having your own receptionist!

Reception Connect

Our virtual receptionist operators answer all calls in your business name, They then contact the person/department the caller has requested to ask whether they're available to take the call. Calls are then either directly connected to the person/department within your business, or else a message is taken that is immediately forwarded via SMS, email, and web-based customer portal.

Like all of our Live Phone Answering services, Reception Connect operates 24 hours a day, 7 days a week, including public holidays.

Reception Connect Live Phone Answering: Standard script

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most busines requirements.

Operator
“Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?”
Caller
“Can I speak to John please?”
Operator
“May I ask who's calling??”
Caller
“Sam from abc company.”
Operator
“One moment please, I’ll see if he is available.”

Operator dials John on his contact number. If John answers, the operator will then tell him who is calling and if he is available to take the call, will connect the call to John.

If John's contact number is un-answered or it’s an inconvenient time for him to take the call, the operator will get back to the caller.

Operator
“I'm sorry, but John is unavailable at the moment. Can I ask him to return your call as soon as possible?”

Receptionist takes caller's name and phone number and, if volunteered, a brief description of the enquiry and repeats back to customer.

“I will pass the message on and he will return your call as soon as possible”

John's messages will then be sent immediately via SMS, email, and web-based customer portal.

Copies of messages can be sent to more than one person (e.g. a copy of a staff members message could also be sent to a manager).

Reception Connect™ Pricing Plans

Plan Monthly Account Fee Number of Calls
INCLUDED
Message SMS
INCLUDED
Message Email
INCLUDED
Each Excess Call
RC20 $49 20 YES YES $2.85
RC30 $69 30 YES YES $2.55
RC50 $109 50 YES YES $2.35
RC70 $139 70 YES YES $2.25
RC90 $169 90 YES YES $2.15

Things you should know about our Live Phone Answering : Setup is $25 for Master account and (if applicable) $10 for each namelist/team member. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: $147+GST. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Additional fee may apply for setup of non-standard scripts. Message SMS sent to more than one recipient incur an additional fee. Untimed connection applies to calls connected/patched through by the Live Answering Receptionist to your Australian landline, VoIP or mobile final answer-point number. If caller is routed/redirected to the Live Answering Service after calling your 1800, 1300 or 13 number, normal call rates apply to the 1800/1300/13 number component of the connected call and are not part of the included, Untimed call.

Live Answering Service is a licensed seller of Alltel services. Click here to view the Criticial Information Summary (CIS) for this product.

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