Live Answering Service for Australian Business.

Team Messenger™ Live Answering Service

Our virtual receptionist operators answer calls and take messages for multiple people/departments within your business.

Our Team Messenger live answering service is ideal for

  • any business with more than one staff member
  • a sales team
  • various departments within a company
  • emergency response teams

With Team Messenger, calls are answered in your business name by our team of professionally-trained, Australian-based virtual receptionist operators. They provide callers with a professional and friendly first impression of your business, and then take a message, which is immediately forwarded to the relevant person or department via SMS, email, and web-based customer portal.

Team Messenger: Have messages taken for anyone in your office!

Our Team Messenger operators are available to answer your calls 24 hours a day 7 days a week (including public holidays). They can answer calls on behalf of, and take messages for, multiple employees and departments within within your organisation. in your business name.

Copies of messages can be sent to more than one person (e.g. a copy of a staff member's message could also be sent to a manager).

Team Messenger Live Phone Answering: Standard script

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most busines requirements.

Operator
“Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?”
Caller
“Hi, can I speak to someone in your Sales Department please?”
Operator
“I'm sorry, there is nobody available at the moment, can I ask someone to return your call as soon as possible?”

Caller responds…

Gets caller’s name, contact number and if volunteered, a brief description on the enquiry.

Your messages will then be sent immediately via SMS and a copy sent by email to the particular person or department. They will also be posted to your Online Customer Portal.

Team Messenger™ Pricing Plans

Plan Monthly Account Fee Number of Calls
INCLUDED
Message SMS
INCLUDED
Message Email
INCLUDED
Each Excess Call
TM20 $39 20 YES YES $2.25
TM30 $55 30 YES YES $2.15
TM55 $89 55 YES YES $2.10
TM75 $129 75 YES YES $2.05
TM100 $169 100 YES YES $1.95

Things you should know about our Live Phone Answering: Setup is $25 for Master account and $10 for each namelist/team member. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: $117+GST. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Additional fee may apply for setup of non-standard scripts. Message SMS sent to more than one recipient incur an additional fee.

Live Answering Service is a licensed seller of Alltel services. Click here to view the Criticial Information Summary (CIS) for this product.

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